YEAR 2022 No 2

ISSN 2182-9845

The digital transformation in banking and the growing relevance of operational resilience

Maria Emília Teixeira / Lara Reis


Digital transformation; operational risk; operational resilience; DORA Regulation; Information and Communication Technology (ICT) Risks.


The automation and digitalisation of procedures related to the provision of financial services impose new ways of operating on these entities and imposes on them the capacity to adapt their operational procedures and processes to the continuous technological evolution.
From among all the risks associated with financial activity, operational risk has been particularly highlighted on the work agenda of all regulators.
In our essay we seek to address the relevant aspects of the Information and Communication Technology (ICT) risk management cycle and analyse the new perspectives that the DORA Regulation brought to respond to the densification and harmonisation of rules for the financial sector related with security and ICT risk management.