Legal Issues on Consumer Arbitration and Mediation

Joana Campos Carvalho / Jorge Morais Carvalho

Keywords

Alternative Dispute Resolution; CADR; Mediation; Arbitration; Consumer Law; Services of General Interest

Abstract

Consumer Alternative Dispute Resolution (CADR) raises several legal issues bearing significant practical relevance. In the last few years Portugal has adopted new laws on voluntary arbitration, mediation and CADR and a legal rule which sets forth that arbitration is mandatory for companies providing services of general interest. These circumstances justify a thorough analysis and scientific study of some of the issues that CADR entities, consumers and companies deal with every day.